About EMCCU 2.0
We want to give you the best possible banking experience, so we’re pleased to announce we’ll be upgrading our core processing system to make it easier and more convenient for you!
In order to complete the conversion process in a timely manner, we’ll be taking the following actions:
CREDIT UNION CLOSURE
WEDNESDAY, JULY 1 + THURSDAY, JULY 2, 2020
During this time, the following services will be impacted:
- Online Banking will be unavailable
- Online Bill Pay will be unavailable
- Mobile Banking app will be unavailable
All services will resume the morning of Friday, July 3, 2020.
Please keep an eye out for our emails, which we'll be sending regularly throughout the process!
Check back here for regular updates. Call us at (626) 444-0501 if you have any questions.
Frequently Asked Questions:
What should I do to prepare?
You should have to do very little. Perform your normal online banking activities before the close of business Tuesday, June 30th. Because many of our services will be unavailable after we close Tuesday, June 30th, until we re-open Friday, July 3, we recommend that you look ahead regarding any financial matters and take care of any business before the close of business Tuesday, June 30th
Online Bill Pay will not be accessible June 30th starting at 1:00pm and will re-open July 2nd.
Will my information be secure during the conversion?
Yes. As always, every precaution will be taken to ensure the security of all members, their account information and records while we implement this new system.
My direct deposit is usually posted on the 1st. If the Credit Union is closed on the 1st, when will my deposit be made?
Direct deposits are sent to the Credit Union via the Federal ACH system. All deposits scheduled for July 1st that we have received will be posted on June 30th. If we have not received your direct deposit by close of business on June 30th, your deposit will not be available until Friday, July 3rd.
If I lose my debit or credit card, what should I do?
To report fraud, lost or stolen Visa credit cards, call (800) 247-4222. To report fraud, lost or stolen MasterCard debit cards, call (888) 241-2440. Card reorder not available until July 3rd.
I have recurring payments set up in bill pay. Will I need to reschedule these payments?
No. All saved payees and recurring payment information should convert to the new system. There may be a slight delay if you have payments scheduled to be paid on July 1. Contact your payee if the delay will make a difference in your payment.
Can I use the ATM for deposits and withdrawals?
Yes, deposits and withdrawals can be made during the conversion period, but deposits may not be available until Friday, July 3rd. If you think you may need a large amount for withdrawal, you should plan accordingly prior to the conversion. You will not be able to perform balance inquiries.
Will I still have access to eStatements?
eStatement service will be removed from online banking on Tuesday, June 30th. Members must make a copy of any eStatements prior to this date. June statements will be printed and mailed out via USPS to all members.
Will my monthly statements remain the same?
The appearance of your statement will be somewhat different, but all the information you currently see in your monthly statement will be available with the new statement format.
Will my account number change?
No, account numbers will remain the same.
Can I use my debit card during the conversion?
Yes, you may continue to use your debit card while the Credit Union is closed for the conversion.
Can I use my credit card during the conversion?
Yes, you may continue to use your credit card while the Credit Union is closed for the conversion.
Will my Credit Union loan payment be processed during the conversion period?
Credit Union loan payments set up for automatic transfer will occur as usual through Tuesday, June 30th. Credit Union Loan Payment transfers scheduled on July 1st, 2nd or 3rd will be processed on Friday, July 3rd, at the end of the business day.
Will I have access to Bill Pay through June 30th?
Yes, access to bill pay will be available through Tuesday, June 30th until 3pm, but all saved payees and scheduled payment information will convert to the new bill pay platform. There may be a slight delay if you have payments scheduled to be paid on July 1, 2, or 3.
Will I have access to eStatements?
No. eStatements will not migrate. Members who want copies should download them by mid-June. The CU will have access to statements should someone need one after the conversion.
Will I have to re-enroll in eStatements?
No. Members already receiving eStatements will convert as eStatements enrollees. Those who enroll in June will need to re-enroll.
Will the same mobile app work after conversion?
No. We will have a new mobile app that must be downloaded and installed. Please remember that you must be enrolled in online banking in order to use the mobile app.
Can I call the Credit Union during the conversion if I have questions or need assistance?
No. The Credit Union will be closed for business Wednesday, July 1st, and Thursday, July 2nd , and telephone inquiries are not available.
Can I use my current checks after the conversion?
Yes. Account numbers will not change, so you can continue to use the same checks.
How does the conversion benefit Credit Union members?
- New and Improved Online Banking/Bill Pay
- New and Improved Mobile Banking App
- New Telephone Banking System
- POPMoney—A great way to send money directly.
Will I still have the same User ID and Password for Online and Mobile Banking?
Yes, your user name and password will NOT change. Please note that you must be enrolled in Online Banking before you can use the Mobile App.
How will my Online and Mobile Banking login be affected?
Effective Thursday, July 2nd, you will be able to access the new Online and Mobile Banking platforms. User name and passwords will NOT be changing.